VPN (PPPoE) setup
Set up a PPPoE connection in Windows, Mac and Linux.
Frequently asked questions
When is the internet subscription paid?
Why should I change my internet access password, and where can I do it?
- Your password is personal. Do not share it, and change it regularly to prevent others from using your subscription. You can change your password at https://support.atlantis-sat.bg or through My account.
Why can’t I connect through VPN?
- Check that you have entered your username and password correctly. They are case-sensitive and distinguish between Latin and Cyrillic characters;
- Check that your network settings are set to automatic;
- Check that your subscription has not expired and that you have not exceeded your data allowance;
- Make sure the VPN is installed correctly; reinstall it if needed;
- There may be a fault in the local network; call the fault reporting number.
Why is my internet not working?
There may be several reasons: - The monthly subscription has not been paid — https://support.atlantis-sat.bg/
- The one-month subscription period has expired — https://support.atlantis-sat.bg/
- The data allowance has been exceeded; check at https://support.atlantis-sat.bg
- The computer’s network adapter has been disabled accidentally; enable it in the network properties;
- The internet cable is disconnected or has a poor connection; check it;
- A damaged network adapter may need replacing;
- There may be a computer problem; restart it;
- Operating system problems may require reinstallation;
- The computer may have viruses; clean the system;
- For other problems, call 9 23 96.
Why is my connection slow?
- Your connection speed depends on your subscription plan;
- The computer may have viruses; clean the system;
- There may be a technical fault in the local network; call 9 23 96.
Why can’t I open a particular website?
- Check that you have entered the address correctly;
- The website may have a problem; try again later or check that it still exists;
- The computer may have viruses; clean the system;
- Some providers in Sofia restrict access to certain websites; try again later.
How do I set up VPN after reinstalling Windows?
- See PPPoE setup.
How do I check my data usage?
- Sign in at https://support.atlantis-sat.bg/
What is GPON?
G — Data transfer capability of up to 2.4 Gbps downstream and 1.2 Gbps upstream.
P — A passive network along the entire route that is not affected by power cuts.
O — Optical fibre laid underground is a transmission medium independent of weather conditions.
N — A new-generation network that meets the needs of even the most demanding users.